Shipping

The DPD pricing grid applicable from 1 January 2026 distinguishes five zones:

• National — Mainland France
• Euro 1 — Germany, Belgium, Luxembourg, Netherlands
• Euro 2 — Austria, Spain, Italy, Poland, Portugal, Czech Republic
• Euro 3 — Denmark, Ireland, Sweden
• Euro 4 — Finland

Tignasse currently ships to 15 European Union countries. For shipping requests outside this area, please contact contact@tignasse.fr.

Shipping fees are quoted excluding VAT (net amounts). French VAT at 20% applies to shipments within France; for intra-EU shipments with a valid VAT number, fees are invoiced under reverse-charge (article 283-2 of the French General Tax Code).

The applicable fee is determined by the destination country in the shipping address and by the net subtotal of the order. The cart updates the amount in real time: no surcharge is added to the invoice.

Parcel weight has no impact on the fee: the DPD grid is a flat rate per zone and per tier.

Once the parcel is dispatched, a confirmation email is sent when the parcel is handed to the DPD carrier. No email is sent upon delivery.

For any question about a parcel in transit (including a tracking request), contact contact@tignasse.fr with the order number.

If no one is present when the courier arrives, DPD leaves a delivery notice allowing the parcel to be picked up at a relay point or rescheduled.

Parcels not collected within DPD's deadlines will be returned to Tignasse. A new dispatch may be invoiced to the buyer, unless otherwise agreed in writing.

It is essential to inspect the parcel's condition upon receipt. If the packaging is open, crushed or damaged, the buyer must refuse the parcel and write a precise reservation on the delivery slip.

Any anomaly (damage, missing item, damaged parcel, broken products) must be noted on the delivery slip at the time of signature, then confirmed by registered letter to the carrier within two business days following receipt, with a copy sent to contact@tignasse.fr.

Without a written reservation, the parcel is deemed delivered in conformity — no subsequent claim can be accepted.

Delivery depends on the purchased format:

• Digital-only book (BKN variant) — 100 % digital delivery, no shipment and no shipping fee
  • Upon order payment confirmation, an activation code in the format DG-XXXX-XXXX-XXXX is generated and emailed to the buyer (Resend processor, see privacy policy)
  • The code is also visible in the storefront customer account under the relevant order detail (tignasse.fr → My account → Orders)
  • The code is redeemed from the «Application Tignasse» area of tignasse.fr, by entering it for the salon it is attached to
  • A cart made up exclusively of digital products (BKN and/or subscription credits) generates no shipping fee
• Combined formats with a paper book (BKPN, BKPNUSB) — shipped via DPD (the rate grid above applies)
  • The activation code is printed inside the delivered physical copy — no digital DG- code is emailed for these formats, a single code is enough
  • Activation works the same way, from the «Application Tignasse» area of tignasse.fr
• USB drive (BKUSB variant) — standalone physical product
  • Shipped via DPD like any physical product (the rate grid above applies)
  • No webapp access is associated with the USB-only purchase: the content is delivered exclusively on the physical medium
• Salon subscription (credits, annual plan) — no shipment and no shipping fee
  • Credit(s) are created upon payment validation — no physical shipment
  • Assigning each credit to a registered salon is done from the «Application Tignasse» area of tignasse.fr; this assignment is final
  • The delivery of the two latest collections in «Paper + Digital» format, a subscription benefit, is shipped via DPD free of charge

Refund and cancellation terms for digital products and the Salon subscription are detailed on the Returns and warranty page.