Terms and conditions of sale

Any order entails payment of its amount. Placing the order constitutes a firm commitment to pay.

Payment is made by bank card (CB, Visa, Mastercard, e-Carte Bleue) and, depending on device and order eligibility, via the Apple Pay or Google Pay wallets. The buyer guarantees that they hold the necessary authorisations for the chosen method.

Salon subscription credits are payable exclusively by bank card (electronic wallets do not allow the card registration required for automatic renewal — see article 22.4).

Orders taken by telephone (article 25) may additionally be settled by bank transfer or by cheque, except those including a Salon subscription, which are payable by card only for the reason set out above. Bank details appear on the invoice.

For such orders, the payment term is stated on the invoice: payable on receipt, within 30 days or within 60 days from the issue date, within the limits set by article L441-10 of the French Commercial Code. Absent any such statement, payment is due on receipt. Penalties beyond that term are those of articles 3.4 and 9.

AHP PROD may suspend management and delivery in the event of bank refusal or non-payment. AHP PROD may refuse delivery for prior non-payment.

Sums paid in advance generate interest at the legal rate after three months until delivery or restitution.

Payment is processed by Société Générale's payment gateway (Sogecommerce), either on the payment page hosted by Sogecommerce or directly on the website through an embedded payment form whose card fields are secure modules served by Sogecommerce. In both cases, card data is entered within the payment platform's secure environment and never passes through AHP PROD's servers: no card number is stored by AHP PROD.

When paying with Apple Pay or Google Pay, transaction data is exchanged between the buyer's device, their wallet provider and the payment platform, without passing through AHP PROD.

In accordance with the French Law of 13 March 2000 on electronic signatures, providing the credit card number and final order validation constitutes proof of the buyer's agreement, making the sums due and the operations signed.

In the event of fraudulent use of the credit card, the buyer must immediately contact their bank.

Any sum unpaid at maturity automatically generates, without prior formal notice, interest at the legal rate increased in accordance with the legal provisions applicable to relations between professionals.

AHP PROD may demand payment, suspend delivery, or terminate the contract in the event of default, retaining any deposit paid as compensation.

AHP PROD operates the webapp.tignasse.fr web application, an installable consultation PWA that extends the physical Tignasse book collection (T1 to T23). Since June 2026, the webapp runs in display-only mode: it requires neither an account nor a sign-in. It shows the digital content (digital book versions, the «Trouve ton look» hairstyle image search) unlocked for the partner salon the user is in, that salon being determined by scanning a Tignasse QR code and sharing their position (see article 22.5).

Customer account, salon, subscription management and code activation are all carried out on the tignasse.fr website, under «Application Tignasse». Use of the webapp implies acceptance of these Terms as well as the privacy policy and cookies policy of tignasse.fr.

Each physical copy of a Tignasse book contains a printed paper activation code.

When purchasing the «Digital only» (BKN) format, AHP PROD generates and emails the buyer a digital activation code formatted as DG-XXXX-XXXX-XXXX after order confirmation. This dematerialized code unlocks the book the same way a paper code does.

Formats that only include a USB key (BKUSB) do not grant online digital consultation access; the digital content is delivered exclusively on the physical medium provided.

Code activation is carried out from the «Application Tignasse» area of tignasse.fr, by entering the code for one of the salons registered by the buyer. The activated code is then definitively tied to the chosen salon; this binding can only be modified by AHP PROD's support team upon request from the buyer.

An activated code grants access to the digital book version, for the visitors of the salon concerned, without time limit as long as the buyer's account remains active and as long as the webapp.tignasse.fr service continues to be operated by AHP PROD.

A professional buyer may register one or several salons (physical establishments) free of charge in their account, with address, geographic coordinates and a unique URL slug on webapp.tignasse.fr/salon/[slug]. Salon registration is free of charge and creates no obligation to subscribe.

Registered salons appear on the partner salons map (managed by AHP PROD) and receive a public landing page with the generic Tignasse design.

The Salon subscription is based on a credit model: 1 credit = 1 covered salon. Credits are purchased from the «Application Tignasse» area of tignasse.fr, in batches of 1 to 10 and without a prior salon; each credit is then definitively assigned to one of the buyer's salons. Re-assigning a credit to another salon is only possible through AHP PROD's support team.

The subscription is offered as an annual plan (12-month commitment). Pricing (VAT 20 % applies for French customers) is degressive: EUR 290 per year for the account's first credit, then EUR 149.90 per year per additional credit. When the customer account already holds at least one active credit, any credit purchased thereafter directly benefits from the reduced EUR 149.90 rate. Beyond 10 credits, the buyer must contact sales for a custom quote.

Billing occurs at the time of purchase of the credit: a purchased credit is billed even if it has not yet been assigned to a salon.

The Salon subscription is reserved for buyers operating one or more salons. It is not available to wholesalers and resellers, whose account is identified as such: a credit covers an establishment, not a resale business. Any request from a reseller wishing to equip its own establishments is handled by the sales department.

The number of active credits per customer account is capped at twenty. Beyond that, a credit could no longer be assigned to a salon: purchases exceeding this cap are refused, and any larger request is handled by the sales department. A single order placed on the website may not carry more than ten credits at a time.

AHP PROD may, on a commercial and free-of-charge basis, grant a salon a one-month trial subscription. Such a granted subscription opens the same benefits as a purchased one, but does not renew automatically — it lapses at its term unless AHP PROD decides to extend it — and does not open the degressive pricing: a first credit purchased afterwards is still billed at the first-credit rate.

Subscription credits are not eligible for any promotional code or discount. Promo codes and the -10 % subscriber discount never apply to the subscription amount: they only apply to the other products in the cart (books, prints, kakemonos, equipment).

A salon covered by an active credit automatically receives, for visitors detected within its geographic radius:

• full access to digital books in the Tignasse catalogue, without needing to enter individual codes;
• display of the salon logo on the webapp instead of the generic Tignasse logo;
• an automatic -10 % discount on every order placed by the subscription's owner account on tignasse.fr;
• delivery of the two latest collections in their «Paper + Digital» version (model photographs and access QR codes), for as long as the subscription remains active.

The subscription is automatically renewed at each annual term, at the renewal rate of €149.90 (excl. VAT) per year and per credit. To support this renewal, the bank card used at purchase is registered as a token (alias) with the Sogecommerce payment platform — the card number is never stored by AHP PROD — and the renewal charge is made automatically at the due date. The buyer can view and update their card at any time from their account area (under «Account → Subscription», «Payment method» section); an invoice is issued for each renewal.

If a renewal charge fails (expired card, bank refusal), the buyer is informed by email and has a 7-day grace period during which the subscription benefits are maintained and the card can be updated. Failing regularisation at the end of this period, the credit concerned is suspended.

The buyer may turn off automatic renewal at any time from their account area on tignasse.fr (under «Account → Subscription»): the subscription then stays active until the end of the current period, after which it lapses with no further billing. No prorated refund is granted on the period already started.

The buyer may also remove the registered card at any time from their account area (under «Account → Subscription», «Payment method» section, «Remove my card» button). Removal cancels the alias with Sogecommerce, erases it from the customer record and turns off automatic renewal for every credit on the account: each subscription stays active until the end of its current period, then lapses with no further billing and no prorated refund. The €149.90 (excl. VAT) renewal rate is reserved for the renewal of an active credit: once the subscriptions have lapsed, any new subscription is billed at the first-credit rate (€290 excl. VAT). When renewals are still active, these consequences are shown to the buyer, who must confirm them before the removal. The buyer may register a new card and turn renewal back on at any time before the due date; if the alias cancellation fails with Sogecommerce, the card is kept and the buyer is told so.

Ending a subscription (lapse or non-renewal) makes the salon lose the related benefits (full book access for in-zone visitors, custom logo, -10 % discount, collection deliveries). The individual unlocks acquired by code activation nonetheless remain valid — ending the subscription never revokes a book unlocked by an activation code.

When a Tignasse QR code is scanned, the webapp asks the user for permission to share their position. As Tignasse QR codes are identical for everyone and already distributed, geolocation is the only way to attach a visitor to a partner salon.

If the user accepts sharing their position and is within a salon-defined radius (default 300 m), they are attached to that salon — a 4-hour session token is then set (see cookies policy) — and access the content unlocked for that salon (salon logo, and full book access if the salon is covered by an active credit).

If the user declines geolocation, or if no partner salon matches their position, the webapp shows a screen inviting them to register their salon on tignasse.fr; no salon content is then presented.

For details on geolocation data retention and processing purposes, see the privacy policy.

AHP PROD reserves the right to temporarily or permanently suspend the digital consultation access associated with a customer account — and therefore with all of that account's salons — in case of abusive usage (e.g. massive sharing of an activation code, intrusion attempts, behaviour contrary to these Terms). In the event of suspension, the buyer is informed by email at the address associated with their account.

Suspension of digital consultation access does not modify AHP PROD's obligations regarding in-flight physical orders (delivery, product warranty).

AHP PROD may record an order taken by telephone (in particular for its wholesale customers). The order is entered by AHP PROD based on the buyer's instructions, whose accuracy the buyer guarantees; it is governed by these T&Cs in the same way as an order placed on the website.

Tax identification follows the same rules as on the website: the SIREN or SIRET number is optional for invoicing in France (it will become mandatory with e-invoicing in 2027); the intra-community VAT number remains mandatory for any invoicing in another served Member State, since the VAT exemption under the reverse-charge mechanism presupposes identification of the customer.

An order taken by telephone carrying a Salon subscription may not include any other item: the subscription requires card settlement via the payment link (article 25.3), which would deprive the goods of the other means of payment. Items are then the subject of a separate order, payable by any means provided for in article 3.1.

Commercial documents (purchase order, delivery note, invoice) may be sent to the buyer by email, to the address provided when ordering.

Every order — placed on the website or by telephone — is attached to a customer account matching the buyer's email address. That account gathers their orders, invoices and, where applicable, subscriptions. AHP PROD never sets, knows or communicates any password.

For an order placed on the website, the account is created before the order: the buyer sets their own password when registering, as no order can be completed without an account.

For an order taken by telephone from a buyer other than a wholesale customer, a login identity is created automatically, without a usable password. The buyer then activates the account by setting their own password, via the website's "forgot password" function or the setup link received by email — both of which require access to their mailbox.

For a wholesale order taken by telephone, no login identity is created by default: the wholesale customer has not requested an online account, and the "forgot password" function remains without effect for that address as long as no identity exists. Two routes open that access. The first is the "Receive the link by email" button on the online payment page, available as long as the order is neither settled nor cancelled: AHP PROD then creates the login identity and sends the link allowing the password to be set. The second, where that page is no longer available — in particular where the order was settled by bank transfer —, is a request to AHP PROD, which then sends that same link to the email address attached to the order.

To settle an order taken by telephone, AHP PROD may send the buyer a payment link opening a secure online payment page. The amount paid is that of the order, as determined by AHP PROD; it cannot be modified by the holder of the link.

Payment requires signing in to the customer account attached to the order (the account of the email address that received the link). A payment link is therefore strictly personal: forwarded to a third party, it does not allow the order to be paid without the holder's credentials.

The link remains valid as long as the order is neither settled nor cancelled: it does not expire on its own. Once payment has been made, the page shows the order as settled and no further payment is accepted on that link. If the order is cancelled by AHP PROD, the link is invalidated and any payment is refused.

Payment is made under the conditions of article 3 (Sogecommerce — bank card and, where eligible, electronic wallets; bank card only when the order includes a Salon subscription, cf. article 22.4).