Returns and warranty

Since the buyer is a professional purchasing in the course and for the needs of their profession, the right of withdrawal provided by the French Consumer Code (article L.221-3) does not apply.

Any order placed binds the buyer firmly and definitively, subject to the provisions below.

The buyer must submit to Tignasse, on the day of delivery or no later than the first business day following delivery, any claim for a delivery error or non-conformity of the products in nature or quality.

Any claim beyond this period will be rejected and will release Tignasse from all liability.

Claims can be sent by email to contact@tignasse.fr indicating the order number, the nature of the error and, if possible, photographs of the parcel and the products.

After receiving the claim, Tignasse assigns an exchange number communicated by email. The exchange can only take place after this number has been assigned.

In the event of an error or an approved exchange, the product must be returned to the following address:

The return must be shipped via Colissimo Recommandé (registered tracked mail), in its entirety and in its original packaging. The exchange number must appear clearly on the parcel.

Return costs are borne by Tignasse when products are returned in their original packaging within the allotted time, and the claim relates to a delivery error or a defective product.

Except for defects, delivery errors, or exceptional cases agreed in writing, Tignasse does not accept returns.

When a return is exceptionally accepted, return costs are borne by the customer. Products must be returned in their original packaging, in perfect condition, together with the invoice.

In accordance with articles 1641 et seq. of the French Civil Code, Tignasse warrants the buyer against all consequences of hidden defects of the sold item.

To activate the warranty, the buyer must notify Tignasse in writing within two years of discovering the defect, providing proof of purchase and any element allowing the defect to be characterised.

Where the return is validated, refunds are processed within 30 days from receipt and inspection of the products, using the payment method used at the time of the order, unless otherwise agreed.

The buyer may alternatively opt for an exchange or a credit note, redeemable against a future order.

Risk in transport is transferred to the buyer upon delivery. Any reservation must therefore be recorded on the delivery slip at the time of receipt (see Shipping page).

Tignasse cannot be held liable for damages occurring during transport if the buyer has not followed the reservation procedure.

Digital-only books (BKN) and digital activation codes DG-XXXX-XXXX-XXXX are not refundable once emitted or redeemed. Delivery is instantaneous (email + immediate access in the webapp.tignasse.fr web application) and the content is consultable as soon as payment is confirmed.

A digital code that has not yet been redeemed may be exchanged on an exceptional basis (for example in case of error on the purchased book number), at Tignasse's discretion, upon written request to contact@tignasse.fr within 7 days of purchase.

In the event of a proven technical defect (digital book inaccessible, missing content, invalid code), Tignasse will replace the code or issue a refund after verification.

The attachment of a redeemed code to one of the buyer's salons is definitive by default on the webapp. A reassignment to another salon may be carried out manually by the support team upon request to contact@tignasse.fr.

The Salon subscription is taken out by credits for an annual period and is automatically renewed at each term. The buyer may turn off automatic renewal at any time from their account area on tignasse.fr (under «Account → Subscription»): the subscription then stays active until the end of the current period, after which it lapses with no further billing. The salon then loses the related benefits (full book access for visitors in range, customised logo, -10% storefront discount, collection deliveries).

No prorated refund is provided for the annual period already started: the service remains accessible until the end of the paid period.

Ending the subscription only revokes the benefits tied to it. Activation codes that the buyer had personally redeemed (paper or digital) remain valid; individual unlocks acquired by code redemption are never lost as a result of the subscription ending.

The bank card used for renewal can be updated at any time from the account area (tignasse.fr → Account → Subscription, «Payment method» section). If a renewal charge fails, the buyer is informed by email and has a 7-day grace period to update their card before the credit concerned is suspended (see Terms article 22.4 and the privacy policy).